When you’re managing a call center, you know that manual training of your agents can eat up a lot of time, especially when you have a large team.
Call Criteria, a company specializing in contact center quality assurance services, has come up with a proprietary coaching dashboard.
With the dashboard in place, your call center can implement the right coaching plans to adequately serve your agents’ needs.
The interface features a 360-degree visibility of all your agents and their calls, facilitating performance improvement efforts.
With all the records you need stored in one central location, you can spot and address specific problems with utmost accuracy.
The software is flexible enough to allow you to determine which scores require coaching and when it should start.
Call Criteria enables contact centers to identify gaps in their processes, improve their internal systems, and achieve productivity benefits.
Learn more at CallCriteria.com.
Address Agent Performance Issues Accurately With A Call Center Coaching Software
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