Laurie Brown, CSP offers online customer service interactive training for professionals who want to improve their internal and external communication.
The training is meant for managers and C-suite executives who want to strengthen their branding and provide excellent customer service.
The intensive program teaches you how to deal with difficult clients and be perceived as credible and trustworthy through effective communication.
With the class, students learn how to listen effectively and identify what today’s customers expect, want, and need.
Part of the training includes an introduction to three essential communication techniques.
As explained by Laurie, the core of effective communication lies in active listening: You can only respond well to your clients if you first understand what they are saying.
Laurie is a globally-recognized and well-known communications expert.
Click on the link in the description to learn more!
Customer Service Interactive Training: Effective Communications & Active Listening Course
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